Frequently asked questions
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Frequently asked questions

Features

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How do I access the settings in the application?
  1. Touch your avatar at the top left of the screen.
  2. Touch the cogwheel โš™๏ธ in the top right-hand corner of the screen.
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How do I change the language used by the application?

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iOS

The application language corresponds to the language in which your phone is configured. For example, if your phone is in English, the application will automatically switch to English.

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If you want the application to have a language other than your phone's primary language
  1. Open the Settings application on your device.
  2. Go to Languages and Regions.
  3. Touch "Add a language" to add the desired language. It is optional to have the added language as default.
  4. Return to the Settings application.
  5. Search for "Kwit" in the search bar ๐Ÿ”Ž.
  6. Go to Kwit > Language.
  7. Select the desired language for the application.
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If your phone is configured in a language not supported by the application

If your phone is configured for a language not supported by the application, the application will use the second language indicated as preferred on your phone. The default language will be English if no preferred language is supported.

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Android

The application language corresponds to the language in which your phone is configured. For example, if your phone is in English, the application will automatically switch to English.

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If you want the application to have a language other than your phone's primary language
  1. Open the Settings application on your device.
  2. Go to System Languages > Application Languages.
  3. Select Kwit.
  4. Select the desired language.
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If your phone is configured in a language not supported by the application

If your phone is configured for a language not supported by the application, the application will use the second language indicated as preferred on your phone. The default language will be English if no preferred language is supported.

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What languages is the application available in?

The application is translated into 13 languages! ๐ŸŒ

You can use Kwit in:

  • ๐Ÿ‡ซ๐Ÿ‡ท French
  • ๐Ÿ‡ฌ๐Ÿ‡ง English
  • ๐Ÿ‡ณ๐Ÿ‡ฑ Dutch
  • ๐Ÿ‡ฎ๐Ÿ‡น Italian
  • ๐Ÿ‡ฉ๐Ÿ‡ช German
  • ๐Ÿ‡ช๐Ÿ‡ธ Spanish
  • ๐Ÿ‡ช๐Ÿ‡ธ Spanish (South America)
  • ๐Ÿ‡ต๐Ÿ‡น Portuguese
  • ๐Ÿ‡ง๐Ÿ‡ท Brazilian Portuguese
  • ๐Ÿ‡น๐Ÿ‡ท Turkish
  • ๐Ÿ‡ท๐Ÿ‡บ Russian
  • ๐Ÿ‡ฏ๐Ÿ‡ต Japanese
  • ๐Ÿ‡บ๐Ÿ‡ฆ Ukrainian
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How can I change the price of a pack of cigarettes?

  1. Go to Settings โš™๏ธ > Old habits > Pack cost.
  2. Touch "Enter a new price".
  3. You can modify the price, change the date, or delete the price.
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How can I change the date of a cigarette smoked or a craving overcome?

It is not possible to change the date of a cigarette smoked or a craving overcome directly from the application.

However, you can delete the incorrect entry and re-enter the correct date.

  1. Delete the "Craving overcome" or "Smoked cigarette" entry.
    1. Go to Diary ๐Ÿ”–.
    2. Touch the entry to be deleted.
    3. Touch "Delete" at the top right.
  2. Enter the "Craving overcome" or "Smoked cigarette" entry on the right date.
    1. Touch the โž• button on the tab bar.
    2. Touch "I overcame a craving" or "I smoked".
    3. Touch "Now" to change the date and enter the date of your choice.
    4. Continue typing.

If you encounter any problems, don't hesitate to contact us.

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What figures does the Kwit application base its calculations on?

Kwit is based on calculations mainly drawn from the World Health Organization (WHO) but also from other medical sources, such as smokefree.gov. All information comes from reliable, scientifically validated sources.

For further information, please consult Kwit's references here.

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How do we change the currency?

It is not possible to change the currency directly from the application. However, we can change it for you.

Contact us and tell us the currency you wish to use.

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What does XP mean?

XP stands for Experience Points. You'll need these points to climb the ladder and reach the following levels.

Every time you unlock an achievement, you'll earn XP. It's a fun and encouraging way to keep track of your progress and keep your motivation at its peak.

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How can I change my stop date?

  1. Go to Settings โš™๏ธ.
  2. Touch "Start again".
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Changing the stop date will reset all your data to 0.

You'll be able to choose whether or not to keep some of your old data, such as your trophies, as well as some of your diary data (emotions and notes).

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How do I reset the application to 0?

  1. Go to Settings โš™๏ธ.
  2. Touch "Start again".
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Changing the stop date will reset all your data to 0.

You'll be able to choose whether or not to keep some of your old data, such as your trophies, as well as some of your diary data (emotions and notes).

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Why do the data remain unchanged after smoking a cigarette?

Kwit is built on a guilt-free approach. In concrete terms, you have the right to make mistakes. That's why these figures don't change.

On the other hand, your energy curve has dropped accordingly.

The curve graphically represents your smoking cessation according to the day's statistics; recording that you've smoked a cigarette will lower the curve (which is initially at 12 when you start on Kwit). But it will rise again over time once the cigarettes you've resisted have taken over.

You may also notice that the "Nicotine" category in "My goals" returns to 0 after a relapse because you've ingested nicotine. But this doesn't mean that all your efforts are wasted. All you have to do is continue your smoking cessation, and they'll be unblocked again, so cheer up!

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How do you calculate the consumption of rolled or tubed cigarettes?

First, you need to estimate your cigarette consumption per pack. If you don't know it, here's how to calculate it:

โ†’ If you roll your cigarettes, you make 2 cigarettes with 1g of tobacco.

โ†’ If you use a tubing machine, you make 1 cigarette with 1g of tobacco.

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How do I make a motivational card appear?

Launch Kwit, then shake your phone. A motivational card will appear!

In addition, this feature may not be suitable for some older smartphone models. But don't worry! You can still access these cards through the "I get motivated" option with the โž• button on the tab bar.

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Where can I find my nicotine information?

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iOS

To access your nicotine intake data, go to the "Profile" tab, then scroll down to "Nicotine intake" in the "My daily stats" section.

Here, you'll find information on the amount of nicotine you've absorbed via your substitutes or cigarettes smoked per day, week, month, or year.

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Android

To access your nicotine intake data, go to the "Statistics" tab, then scroll down to "Nicotine intake" in the "My daily statistics" section.

Here, you'll find information on the amount of nicotine you've absorbed via your substitutes or cigarettes smoked per day, week, month, or year.

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Nicotine replacement therapy and e-cigarette tracking are Premium features. A subscription to Kwit is required to use it.
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How do I report my use of nicotine replacement products or electronic cigarettes?

You can use Kwit to track your nicotine intake.

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Patches

Please indicate each time you put on a patch in the application. This will enable us to calculate your nicotine consumption.

  1. Configure patches
    1. Touch the โž• button.
    2. Touch "I configure my substitutes".
    3. Touch "My patches" and enter the requested information.
  2. Record your consumption
    1. Touch the โž• button.
    2. Touch "I apply a patch".
    3. If you've set up several, choose which patch you're applying.
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Lozenges and gums

Lozenges and gum are to be used as strategies for resisting a craving.

  1. Set up lozenges or erasers
    1. Touch the โž• button.
    2. Touch "I configure my substitutes".
    3. Touch "My lozenges" or "My gums" and enter the requested information.
  2. Record your consumption
    1. Touch the โž• button.
    2. Touch "I feel like smoking" or "I've overcome a craving".
    3. The option "Iโ€™m taking a lozenge" or "I chew a gum" will appear on the "I choose an alternative" screen.
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E-liquid bottles and electronic cigarette pods

E-liquid bottle and pod consumption are tracked by indicating in the application when the bottle or pod is started and when it is finished.

  1. Configure bottles or pods
    1. Touch the โž• button.
    2. Touch "I'm configuring my substitutes".
    3. Touch "My e-cigarettes".
    4. Choose "A bottle of e-liquid" or "A pod" and enter the required information.
  2. Register when a bottle or pod is opened
    1. Touch the โž• button.
    2. Touch "I'm starting a refill".
    3. If you've set up more than one, select the bottle or pod you've started.
  3. Record when a bottle or pod is finished
    1. Touch the โž• button.
    2. Touch "I'm finishing a refill".
    3. If you've started several, choose the finished bottle or pod.
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Nicotine replacement therapy and e-cigarette tracking are Premium features. A subscription to Kwit is required to use it.
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How do I change the application's appearance?

  1. Go to Settings โš™๏ธ > Appearance.
  2. Choose the theme you prefer.
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Why is Kwit's interface different from the Play Store or App Store?

When you download Kwit or start 0 again, you'll be asked to enter the date on which you quit smoking. You have four options:

โ†’ "Now"

โ†’ "Soon"

โ†’ "I've already quit"

โ†’ "I don't know"

If you choose the "Soon" or "I don't know" situation, the application directs you to the 9-step stop smoking preparation program.

These two options involve choosing a quit date in the future, which explains why you can't see your progress moving forward or why the "Cigarettes not smoked", "Goals to unlock", etc. features don't appear.

Until your set date is reached, you remain in the "9-step preparation for quitting" phase. This means that you haven't officially quit smoking yet, so you won't find any features related to leaving.

Didn't choose the right option? Go to Settings โš™๏ธ, then in the "My Kwit Passport" section, press "Start over". You'll then be able to choose the option that suits you best.

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Why does the money saved remain at 0?

If your savings remain at 0, this is due either to your quit date, which is in the future, or to nicotine substitutes, electronic cigarettes, or cigarettes smoked, which you have entered in your diary. What you spend on substitutes and electronic cigarettes is deducted from your savings.

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Why is all my progress still at 0?

This is probably because your stop date is in the future.

Indeed, if you entered a date in the future when you registered or when you started again at 0, progress only advances once this date is reached because you have yet to stop smoking technically.

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How do I install Kwit widgets on my phone?

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iOS
  1. Go to your home screen.
  2. Keep your finger pressed down on one of your widgets or on an empty area until the applications wiggle.
  3. Click on the small "+" at the top left of the screen.
  4. Type "Kwit" in the search bar.
  5. Select your favorite Kwit widget and touch "Add widget".
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Android
  1. On a home screen, press and hold a space.
  2. Press Widgets.
  3. Type "Kwit" in the search bar.
  4. To consult the list of available Kwit widgets, click on it.
  5. Press and hold a widget. Home screen images are displayed.
  6. Drag the widget to the desired location. Raise your finger.

Account and personal data

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How can I guarantee the security of my data?

For ethical reasons, Kwit does not resell any data. Your trust is our priority.

To learn more about our privacy policy, click here.

To learn more about how Kwit protects your data, click here.

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How do I delete my account and data?

  1. Make sure you have updated Kwit to the latest version.
  2. Go to Settings โš™๏ธ > Account details.
  3. Touch "Delete account".
  4. Your account is permanently deleted.
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Once your account has been deleted, we cannot restore it.
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Deleting your account will not cancel your subscription if you are a subscriber.
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Why don't I receive the e-mail to reset my password?

Check your junk mail. Our e-mails slip through.

If the problem persists, please get in touch with us at hello@kwit.app.

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Why do I need an account to use Kwit?

Kwit requires an account with an e-mail address to back up your data and retrieve it in case of a technical problem.

To learn more about how Kwit protects your data, click here.

Subscriptions

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How do I cancel my subscription?

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iOS

On your iPhone, iPad, or iPod touch:

  1. Open the Settings application โš™๏ธ on your device.
  2. Go to [your name] > Subscriptions
  3. Touch the subscription you wish to manage. Use the options provided to manage your subscription

If you need further information, please visit this link.

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Android
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From the application
  1. Go to Settings โš™๏ธ.
  2. Touch "Unsubscribe".
  3. Enter your reasons for unsubscribing.
  4. Touch the link to the Play Store.
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From the phone
  1. On your Android device, access your subscriptions in Google Play.
  2. Touch the subscription you wish to cancel.
  3. Touch Cancel subscription.
  4. Follow the instructions.

For further information, please click here.

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If you are a subscriber, uninstalling the application or deleting your account will not cancel your subscription.
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How do I get a refund?

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iOS
  1. Go to reportaproblem.apple.com.
  2. Log in with your Apple ID and password.
  3. Tap the "Report" or "Report a problem" button next to the subscription for which you want to request a refund.
  4. Follow the instructions on the page to choose why you want a refund and submit your request.

For more information, visit Apple's website this way!

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Android
  1. Open a mobile browser (Chrome, for example).
  2. At the top of the page, type play.google.com.
  3. Press Menu Account > Purchase history.
  4. Select "Request a refund" or "Report a problem" on the order, then choose the option corresponding to your situation.
  5. Fill in the form and indicate that you want a refund.
  6. A message will appear thanking you for reporting your concerns. You will then receive an e-mail indicating Google's decision regarding your refund. You'll usually get a response within 15 minutes, but the process can take up to four working days.

For more information, visit the Google website here!

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Payments and refunds are handled by Apple and Google.
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I've paid for a Premium subscription but I can't access the new features in the application. What should I do?

  1. Go to Settings โš™๏ธ.
  2. Touch "Restore purchases".

Make sure your phone has Internet access. You can also try quitting the application, relaunching it, or restarting your phone.

If Premium features still don't appear, please contact us.

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I took out a one-year subscription to take advantage of the 3-day free trial but was charged immediately afterward. Can you explain why?

If you have already taken advantage of this trial period in the past, it will not be granted a second time. If you've been charged, chances are you've already taken advantage of the free 3-day trial period for a one-year subscription, which is why you've been charged.

If you have never taken advantage of the trial period and you have nevertheless been charged, please contact us.

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What features are included in the Premium version of Kwit?

  • Full access to the quit-preparation program, enabling you to start your withdrawal in the best possible conditions (limited to 3 steps out of 9 in the free part);
  • Over 150 additional motivational cards;
  • Over 100 additional goals to achieve;
  • All breathing exercises;
  • The ability to set up nicotine substitutes and vape/e-cigarette consumption and track their use;
  • Unlimited access to all dashboard data;
  • Unlimited access to detailed statistics;
  • Unlimited access to logbook history;
  • Access to all articles available in the "Explore" tab;
  • On iOS: access to chat support groups to chat with other Kwitters;
  • On iOS: access a chat room where you can chat with our experts and ask them questions.
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Why pay for more features?

Developing an application like Kwit is a lot of work. By using the Premium version, you're actively supporting us in the development of our application, and we'd like to thank you for that.

We try to keep the price as fair as possible, while keeping the free version as complete as possible. However, as we are not subsidized by the government, we have to charge for certain features in order to maintain and improve our service, so as to better meet your needs and help as many people as possible.

Contact

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How to report a technical problem using the application?
  1. Go to Settings โš™๏ธ.
  2. Touch "Problem? Contact us".
  3. An e-mail will open with technical information. Please, do not delete it.
  4. Enter your message - the more explicit you are, the more information we'll have to help you solve your problem.
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How can I exchange with other Kwitters?

In the "Forum" tab of the application, you'll find exchange groups with other Kwitters, where you can share your experience and advice and freely ask questions of people going through the same experience!

Tips, advice, exchange, and goodwill are the order of the day! All the more reason to stay motivated! ๐Ÿคฉ

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This feature is now available when the application is in French or English and only on iOS.
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How can I share my Kwitter experience?

The testimonials of former smokers are invaluable for those who have chosen to stop smoking and for those who haven't yet dared to take the plunge. It's vital for these Kwitters and future Kwitters, who are likely to become discouraged during their withdrawal, to know that quitting smoking is within everyone's reach despite the difficult times.

Moreover, your shared experiences enable the Kwit team to adapt the application to your needs and offer optimum support.

So if you'd like to share your experience, don't hesitate to email us at social@kwit.app and leave a review on the App Store or the Google Play Store! โญ

If you would like your testimonial to be published on the site, please complete this form and provide as much detail as possible in your answers.

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How do you suggest a new feature?

At Kwit, we love feedback from our users. To help us improve the application, send us your suggestions via the app! To do so:

  1. Go to Settings โš™๏ธ.
  2. Touch "Suggest a feature".
  3. Tell us about your idea.
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How can I contact Kwit without a user account?

If you have a problem and need a Kwit account to contact us, please email us at hello@kwit.app. A team member will be delighted to help you and get back to you as soon as possible.

Healthcare professionals and tobaccologists

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I'm a healthcare professional, and I'd like to recommend Kwit to my patients. How can I find out more about Kwit?

To learn more about Kwit, we invite you to browse the website, particularly the section on scientific bases. If you have any further questions, please don't hesitate to e-mail us at science@kwit.app.

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The application is based on CBT (Cognitive Behavioral Therapy). How does this translate into the application?

Kwit encourages smokers to accept their deviations and to learn, understand, and therefore control their cravings with strategies that are specific to them. The aim is to change their habits by adopting new behaviors of which they can be proud. To find out more about CBT, click here.

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What scientific studies prove the effectiveness of the elements you use in the application (gamification, CBT, positive reinforcement)?

We are also fortunate to work with researchers specializing in CBT. Thanks to their expertise, Kwit continues to reflect on integrating science into the application. Every day, these experts reinforce our belief that kindness must be the watchword for smoking cessation.

๐Ÿ“š Here are links to scientific studies conducted on the impact of CBT and Gamification, but also on the effectiveness of a mobile application in the smoking cessation process and the notion of self-monitoring, which confirm and justify the beneficial effects of Kwit on people wishing to maintain their smoking cessation :

๐Ÿ“– CBT & smoking cessation

๐Ÿ“– Gamification

๐Ÿ“– A positive correlation between smoking cessation and mobile app.

๐Ÿ“– Self-help interventions for smoking cessation.

Finally, Kwit is partnering the University of Pittsburgh with the National Cancer Institute, who are conducting studies on our cessation solution. These allow us to test the validity and effectiveness of Kwit and to improve continuously.

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Why are science and health a priority for Kwit?

Science has been an integral part of Kwit since the beginning. Our goal is to improve the health and happiness of the world, and we know that the only way to measure this is to do research and integrate scientific methods into the application for quality support.