Frequently asked questions

Frequently asked questions

Features

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How do I access the settings in the application?
  1. Touch your avatar at the top left of the screen.
  2. Touch the cogwheel ⚙️ in the top right-hand corner of the screen.

How do I change the language used by the application?

What languages is the application available in?

How can I change the price of a pack of cigarettes?

How can I change the date of a cigarette smoked or a craving overcome?

What figures does the Kwit application base its calculations on?

How do we change the currency?

What does XP mean?

What does Energy mean?

How can I change my stop date?

How do I reset the application to 0?

Why do the data remain unchanged after smoking a cigarette?

How do you calculate the consumption of rolled or tubed cigarettes?

How do I make a motivational card appear?

Where can I find my nicotine information?

How do I report my use of nicotine replacement products or electronic cigarettes?

How do I change the application's appearance?

Why is Kwit's interface different from the Play Store or App Store?

Why does the money saved remain at 0?

Why is all my progress still at 0?

How do I install Kwit widgets on my phone?

Account and personal data

How can I guarantee the security of my data?

How do I delete my account and data?

Why don't I receive the e-mail to reset my password?

Why do I need an account to use Kwit?

Subscriptions

How do I cancel my subscription?

How do I get a refund?

I've paid for a Premium subscription but I can't access the new features in the application. What should I do?

I have a Premium subscription with Wellhub, but I can't access the new features in the application. What should I do?

I took out a one-year subscription to take advantage of the 3-day free trial but was charged immediately afterward. Can you explain why?

What features are included in the Premium version of Kwit?

Why pay for more features?

Contact

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How to report a technical problem using the application?
  1. Go to Settings ⚙️.
  2. Touch "Problem? Contact us".
  3. An e-mail will open with technical information. Please, do not delete it.
  4. Enter your message - the more explicit you are, the more information we'll have to help you solve your problem.

How can I exchange with other Kwitters?

How can I share my Kwitter experience?

How do you suggest a new feature?

How can I contact Kwit without a user account?

Healthcare professionals and tobaccologists

I'm a healthcare professional, and I'd like to recommend Kwit to my patients. How can I find out more about Kwit?

The application is based on CBT (Cognitive Behavioral Therapy). How does this translate into the application?

What scientific studies prove the effectiveness of the elements you use in the application (gamification, CBT, positive reinforcement)?

Why are science and health a priority for Kwit?