Frequently asked questions
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Frequently asked questions

Features

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How do I access the settings in the application?
  1. Touch your avatar at the top left of the screen.
  2. Touch the cogwheel โš™๏ธ in the top right-hand corner of the screen.
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How do I change the language used by the application?

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What languages is the application available in?

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How can I change the price of a pack of cigarettes?

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How can I change the date of a cigarette smoked or a craving overcome?

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What figures does the Kwit application base its calculations on?

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How do we change the currency?

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What does XP mean?

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How can I change my stop date?

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How do I reset the application to 0?

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Why do the data remain unchanged after smoking a cigarette?

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How do you calculate the consumption of rolled or tubed cigarettes?

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How do I make a motivational card appear?

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Where can I find my nicotine information?

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How do I report my use of nicotine replacement products or electronic cigarettes?

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How do I change the application's appearance?

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Why is Kwit's interface different from the Play Store or App Store?

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Why does the money saved remain at 0?

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Why is all my progress still at 0?

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How do I install Kwit widgets on my phone?

Account and personal data

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How can I guarantee the security of my data?

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How do I delete my account and data?

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Why don't I receive the e-mail to reset my password?

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Why do I need an account to use Kwit?

Subscriptions

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How do I cancel my subscription?

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How do I get a refund?

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I've paid for a Premium subscription but I can't access the new features in the application. What should I do?

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I took out a one-year subscription to take advantage of the 3-day free trial but was charged immediately afterward. Can you explain why?

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What features are included in the Premium version of Kwit?

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Why pay for more features?

Contact

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How to report a technical problem using the application?
  1. Go to Settings โš™๏ธ.
  2. Touch "Problem? Contact us".
  3. An e-mail will open with technical information. Please, do not delete it.
  4. Enter your message - the more explicit you are, the more information we'll have to help you solve your problem.
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How can I exchange with other Kwitters?

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How can I share my Kwitter experience?

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How do you suggest a new feature?

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How can I contact Kwit without a user account?

Healthcare professionals and tobaccologists

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I'm a healthcare professional, and I'd like to recommend Kwit to my patients. How can I find out more about Kwit?

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The application is based on CBT (Cognitive Behavioral Therapy). How does this translate into the application?

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What scientific studies prove the effectiveness of the elements you use in the application (gamification, CBT, positive reinforcement)?

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Why are science and health a priority for Kwit?